TORRINGTON — Hartford HealthCare and Charlotte Hungerford Hospital have increased their visitor restrictions and will postpone surgeries and procedures that are not urgent or emergent due to the Covid-19 pandemic.

According to the hospital, restricting visitors as much as possible helps prevent the spread of coronavirus.

The Visitor Restriction and Closing section of, explains the policy and exceptions.

In addition, HHC is rescheduling elective surgeries to protect its patients, staff and the community from the spread of coronavirus. These precautions are being taken in conjunction with recommendations from the Centers for Disease Control and Prevention, statewide healthcare organizations and HHC’s Covid-19 task force.

HHC is working to keep its patients, staff and communities safe in the following ways. 

Most community education events are being postponed. Drive-up testing at locations are being added across the state and telehealth capabilities. Referrals from healthcare providers are required. 

Participants should call their HHC Medical Group provider for a referral. If they do not have an HHC MG provider, they may call the Covid-19 hotline for a telehealth visit or more information. 

Visitors are being screened for travel history and temperature before entering any HHC location.

“Today we are facing decisions, issues and circumstances unlike anything we’ve seen before,” said Jeffrey Flaks, president and chief executive officer of HHC.

“As this situation evolves, you can count on Hartford HealthCare to do the right thing to protect the people and communities we serve,” he said. 

Regarding CHH entrances, the emergency department is open 24/7 to patients with visitor restrictions, the main front entrance is open to patients only with visitor restrictions.

The outpatient and blood draw entrance is closed, people are asked to use the main entrance.

The Turner Coe Annex entrance is closed, people are asked to use the main entrance.

Parking is available in the hospital’s main circle and the adjacent lot and a temporary valet service will be available at the main entrance.

All individuals coming through the CHH main entrance will be asked to answer the following questions and will have their temperature taken prior to hospital entry.

Have you traveled to any of the following countries within the last 14 days, including China, Italy, Iran, South Korea, Japan? Do you have, or have had over the last 48 hours, symptoms including fever, shortness of breath or cough? Have you had exposure in the last 14 days to anyone with flu-like symptoms, fever, shortness of breath, coughs or recently been quarantined or treated for Covid-19? Have you been on a cruise ship in the last 14 days?

Regarding ambulatory and outpatient services: the medical office building at 538 Litchfield St., Center for Cancer Care, CHH ambulatory care, specialty care, provider practices and behavioral health facilities are open.

If visiting these locations, people may be screened for illness. If people feel ill or have symptoms of cold or flu, they are asked not to enter and should contact their primary care provider instead for further instructions.

Those seeking additional information may visit and register for a virtual visit evaluation, call the Covid-19 24-hour hotline at 860-972-8100 or toll-free at 833-621-0600, get text alerts by texting 31996 with COVID19 in the message field, visit for more information or visit

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