TORRINGTON — Charlotte Hungerford Hospital has updated its visitor policy which continues to be affected by the evolving Covid-19 pandemic.

Effective Saturday, February 13, visitors are allowed for Covid-negative patients from noon to 3 p.m. Monday through Saturday on floors 4, 5 and 6, and ICU areas.

One visitor is allowed at a time for a one-hour visit. Only one visitor is allowed per double occupancy room. Visitors may experience a wait time at the front lobby area.

For the Maternity Floor 3, one support person is allowed to be present from arrival for birth to transition home.

Escorts may accompany patients for surgical/procedural, laboratory and blood drawing, radiology and physician office visits.

Visitors are not allowed in the Emergency Department or in Covid-19 positive areas until further notice due to space constraints and limited social distancing availability.

Special exceptions for hospitalized patients may be made at the discretion of clinical leadership.

Limited clinical exceptions may be made in the Behavioral Health Unit, per the medical provider.

This policy change applies to the Main Hospital building. The CHH campus Medical Office Building at 538 Litchfield St. and all other CHH off-site facilities and provider practices, including the Center for Cancer Care, are not affected at this time.

All incoming patients/escorts coming through the main entrance must have a health screening, temperature check and wear a face mask. Any visitor/escort who has traveled to one of Connecticut’s travel advisory listed states will not be permitted to remain on site.

Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability-related needs. Support persons must screen negative daily.

Such designated support person may be a family member, personal care assistant, similar disability service provider or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in the facility, provided proper precautions are taken to contain the spread of infection.

When the period of time any such patient with disabilities will remain longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time.

Individuals are asked not to visit the hospital if they are ill or have symptoms of cold or flu. No visitors are allowed under the age of 16. Exceptions may be made for end of life.

Current entrance restrictions include: Emergency Department is open 24/7 to patients only. The Main Front Entrance is open to patients, vendors and visitors only. All individuals will be health screened and have their temperature taken.

The Turner Coe Annex Entrance is open to patients and their escorts only. All patients will be health screened and have their temperature taken. The Outpatient/Blood Draw Entrance is open for Quest Diagnostics/Blood Drawing and patient pickup. All patients will be health screened and temperature checked.

Those seeking additional information may visit dedicated coronavirus websites in English at and Spanish at

The 24-hour coronavirus hotline may be reached at 860-972-8100 or, toll-free, 833-621-0600.

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